Ticket Satisfaction Tracking
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How to help, survey results & cyber attack risks
Ukraine — how to help It almost feels futile to be writing newsletters about IT while we're watching what's happening on the other side of Europe. Our thoughts are of course with everyone involved and affected, but life and work must continue where it can. If you're...
2021 Client Satisfaction Survey Results
Every year we ask our clients how we're doing: where we're getting things right and where we could improve. The results are always very helpful and allow us to either pat ourselves on the back or decide where and how we need to spend time improving. Here are the...
WWW (the wild wild web)
In September we mentioned we'd be looking in-depth at some of the technology changes and challenges businesses are going to face in the future. Since then, Facebook (including other services under the Zuckerberg umbrella, such as WhatsApp and Instagram) disappeared...
Planning for Remote Working, a Return to the Office, or Somewhere In Between?
So that was summer, sort of. Whilst the weather wasn't quite as good as last year at least there was a bit more we were able to do. It's been a while since we last sat down to write one of these, and generally a busy summer, although we've all managed to take a little...
Your privacy on the internet
A few people have mentioned the Gener8 pitch on Dragon's Den to us, which aired recently. The idea is you get paid for seeing adverts and theoretically take control of your data and privacy. A slightly cynical view is that if someone is willing to pay you for your...
Newsletter, Prediction 4: New views are arriving
The beginning of April is almost as important a date as the beginning of January for many: a new financial year has arrived, a clean slate, new budgets and new plans made. We thought we'd take the opportunity to consider how things might change in the future, so here...
Newsletter, Prediction 3: More, sometimes major, data breaches
The beginning of April is almost as important a date as the beginning of January for many: a new financial year has arrived, a clean slate, new budgets and new plans made. We thought we'd take the opportunity to consider how things might change in the future, so here...
Newsletter, Prediction 2: Increased focus on green tech
The beginning of April is almost as important a date as the beginning of January for many: a new financial year has arrived, a clean slate, new budgets and new plans made. We thought we'd take the opportunity to consider how things might change in the future, so here...
Newsletter, Prediction 1: Remote, shared offices will open across the country
The beginning of April is almost as important a date as the beginning of January for many: a new financial year has arrived, a clean slate, new budgets and new plans made. We thought we'd take the opportunity to consider how things might change in the future, so here...