Service Desk
You and your staff need, and rightly expect, your computers and IT systems to be reliable.
You want a document to open quickly, your email to arrive when it should, files to be safely backed up and your network to be secure from attack.
You shouldn’t have to worry about your IT system – it should just be there, running quietly and efficiently in the background. It should help you to get on with your work, not cause headaches, angst and, worst of all, downtime.
If you want an IT system that works well, along with helpful, friendly people who can fix any problems that do occur, EJC can help.
Service Desk is a ‘one-stop-shop’ support system for your staff who can contact us by telephone and email to ask us to solve computer and network problems, and answer questions. We can help either remotely or in-person.
Use it to:-
- Solve day-to-day problems such as printers not working, emails issues etc. – the common problems that happen in any IT system which can be easily and quickly fixed without the need for a support engineer to make a site visit
- Ask questions – “how do I….?”
- Fix problems on your computers and servers – we normally do this ‘remotely’ by directly (and securely) accessing your IT system from our offices. If we can’t fix your problems this way we’ll visit you on-site to solve them
EJC understand the issues that we face as lawyers and offer proven real world solutions. I have been impressed with their professionalism, honesty and most of all their commitment to achieve the best result for their clients. I have no hesitation to recommend EJC as a strong IT partner for legal businesses.
Carole
Hailey
Managing Partner
Waterfront Solicitors
EJC have helped us meet the challenges that we face as a growing professional service firm. Our firm relies on the consistent performance and availability of key systems so that our fee earners can be as productive as possible. Therefore we need to work with an IT partner like EJC, who can engage directly with our suppliers. I highly recommend EJC as a trusted IT partner for professional service firms.
David
Anslow
Managing Director
The Anslow Partnership
Druces was experiencing recurring performance issues and service interruptions with its [hosted] systems. We asked EJC to conduct a detailed audit to allow us to identify where the issues were occurring and who we needed to work with to resolve them. Their approach was expert, professional and thorough. The insight it gave Druces allowed us to plan and act with confidence. I would recommend EJC to law firms looking to improve their technology service, delivery and benefits.
Paul
Davies
IT Manager
Druces
The quality of IT is vital to Fisher Meredith’s success and the Infrastructure Assessment by EJC has given the firm a clear roadmap and budget to deliver a secure platform that will support our continued growth…. Since we began working with EJC, they have delivered real improvements to the reliability and performance of our systems. Critically, they work successfully with our internal team, providing expertise and resource that extends and complements our own capabilities.
Stephen
Hewitt
Managing Partner
Fisher Meredith
EJC work with a number of our clients and in my dealings with them I have always found them to be knowledgeable and to offer straightforward advice. I would recommend EJC to anyone that is looking for a professional organisation to help them get the most out of their IT.
Neil
Thompson
Managing Director
2LS