IT Support London & UK. Outsourcing and Network Support in South East England & Midlands

IT Support Services London & UK

EJC Infrastructure Core Services manage the whole implementation process of Identifying Requirements, Procurement, Installation and Configuration

Our 'IT Support Services' include:

• Identifying requirements and recommending solutions
• Managed procurement
• Installation, Configuration and Testing
• Project Management
• Secure Managed Equipment Disposal

Our IT Services are delivered using our design and installation methodology, which ensures we deliver a robust service.

EJC Support Solutions offer 'bundled solutions' that meet specific business needs. With a wide range of tested solutions, they provide an easy way to respond to new requirements and expand your capabilities.

We specialise in solutions in the following market areas:

• Communications
• Public Relations (PR)
• Property and Construction
• Engineering Consultancy
• Surveyors
• Project Management Consultancy
• Banks & Financial Institutions

About EJC:

EJCIT Infrastructure Solutions offer 'bundled solutions' that meet specific business needs. With a wide range of tested solutions, they provide an easy way to respond to new requirements and expand your capabilities.

More about EJC

IT Support London & UK

Network and Workstation Support to rapidly resolve problems and maximise uptime.  

Desktop  Support to answer requests for advice in a timely fashion and maximise your productivity.

Approach: We believe it is better to identify and resolve problems before they become significant, however unforeseen problems will occur and we resolve them as quickly as possible. 

Most are resolved through Remote Support using a variety of secure industry standard tools.  This means less disruption for your business and a quicker start on the remedy.  However, in some circumstances Onsite Support will be more appropriate. 

Service Levels
All EJC clients enjoy our targeted Standard Service Levels and can benefit from enhanced response and action times by upgrading to Premium Service Levels.  For organisations where IT services are critical to successful operations this may be essential.

Network Support Packages
EJC Network Support Packages provide support for the infrastructure that is the foundation of your information management functions.  They typically include:

• 24x7 Monitoring
• Regular Management Checks
• Periodic Health Checks
• Annual Technology Review
• All Support for Infrastructure Problems

Workstation and Desktop SupportWorkstation Support is for problems that occur during the operation of your workstations such as start-up, printer, connectivity and disk problems.

Desktop User Support is for those "How do I do..." and "I want to..." questions that when answered reduce frustration and increase productivity.

Most clients take our Workstation and Desktop Support Package which gives them a flat monthly budget for support hours at a significant discount to the standard hourly rate.

Ousourcing Services UK

We believe it is better to identify and resolve problems before they become significant, and are successful in reducing the incidence of downtime and speeding the diagnosis of other problems. This ensures that our customers experience real improvements allowing them to get on with their business:

Key Components

• 24/7 Monitoring of your key systems and services.
• Management Checks to identify and resolve problems at an early stage.
• Health Checks to ensure continued reliable performance and test key systems.
• Annual Technology Review